lotto7 Privacy Policy – How We Handle Your Personal Data in the Philippines

When you register and use the lotto7 platform, we collect the following categories of personal information to provide you with a safe and compliant gaming experience in the Philippines.

• Registration details: Full name, date of birth, email address, mobile number, and a username chosen by you at sign-up.
• Identity verification documents: Government-issued ID, proof of address, or other documents required to verify your age and identity in line with responsible gaming standards applicable in the Philippines.
• Financial information: Payment channel details (such as GCash account references or bank account information) used to process deposits and withdrawals in Philippine pesos. We do not store full card numbers on our servers.
• Device and usage data: IP address, browser type, operating system, device identifiers, pages visited, session duration, and interaction logs collected automatically when you access the lotto7 platform.
• Communications: Records of messages sent to our support team, including chat logs, emails, and any attachments you provide when raising a query or dispute.
• Preferences and behaviour: Your platform settings, notification preferences, game history, and any self-exclusion or responsible gaming elections you make through your account.

lotto7 uses the personal information we collect strictly for the purposes set out below. We do not sell, rent, or trade your personal data to third-party marketers under any circumstances.

• Account management: To create and maintain your lotto7 account, verify your identity, and process your login credentials securely.
• Transaction processing: To handle deposits, withdrawals, and bonus credits accurately through the payment channels available to Philippine players.
• Regulatory compliance: To fulfil obligations under Philippine law, including age verification, anti-money laundering checks, and responsible gaming requirements.
• Platform improvement: To analyse usage patterns, identify technical issues, and develop new features that better serve our Philippine player base.
• Customer support: To respond to your queries, process complaints, and provide assistance with account or payment issues in a timely manner.
• Marketing communications: To send you promotional updates about lotto7 offers, Rewards programme changes, and Sports Events — only where you have provided consent or where we have a legitimate interest to do so. You may opt out at any time through your account settings.

We share personal data only in the limited circumstances described below and always with appropriate safeguards in place to protect your information.

• Payment processors: We share the minimum necessary financial details with licensed Philippine payment providers (such as GCash, Maya, and local banks) to process your transactions. These providers are bound by their own data protection obligations.
• Identity verification services: Third-party KYC (Know Your Customer) providers may receive your identification documents solely for the purpose of verifying your age and identity. They are contractually prohibited from using this data for any other purpose.
• Regulatory authorities: We may disclose personal information to the relevant Philippine government agencies or regulators when legally required or in response to a lawful request, such as an anti-money laundering investigation.
• Technology service providers: Hosting, security, and analytics partners who support the technical operation of lotto7 may process data on our behalf under strict data processing agreements.
• Business transfers: In the event of a merger, acquisition, or restructuring involving lotto7, your data may be transferred to the successor entity, subject to the same privacy protections described in this policy.

Keeping your personal information secure is a core priority at lotto7. We implement a range of technical and organisational measures to guard against unauthorised access, loss, or misuse of your data.

• All data transmitted between your device and the lotto7 platform is protected using industry-standard SSL/TLS encryption, ensuring that sensitive details cannot be intercepted in transit.
• Access to personal data within lotto7 is restricted to authorised staff who need it to perform their specific job functions. All access is logged and subject to regular internal review.
• Passwords and authentication credentials are stored using secure hashing methods. We never store plain-text passwords and will never ask you to share your password with a support agent.
• Our payment processing systems are designed to minimise the amount of financial data retained on our servers. Full payment credentials are handled by licensed payment providers rather than stored directly by lotto7.
• We conduct periodic security assessments of our systems and work promptly to address any vulnerabilities identified. Despite these measures, no system can guarantee absolute security, and you are encouraged to use a strong, unique password for your lotto7 account.

Under applicable Philippine data privacy law, you have specific rights over your personal information held by lotto7. We are committed to honouring these rights promptly and transparently.

• Right to access: You may request a copy of the personal data lotto7 holds about you. We will provide this information within a reasonable timeframe upon verification of your identity.
• Right to correction: If any information in your lotto7 account is inaccurate or incomplete, you have the right to request that we correct it. Many details can be updated directly through your account settings.
• Right to erasure: In certain circumstances — such as when data is no longer needed for the purpose it was collected — you may request deletion of your personal information. Note that we may be required to retain some data for legal or regulatory reasons even after account closure.
• Right to object: You may object to the processing of your personal data for direct marketing purposes at any time by updating your notification preferences or contacting support at lotto7.co.
• Right to data portability: Where technically feasible, you may request a copy of your data in a structured, commonly used format so that it can be transferred to another service.
• To exercise any of these rights, contact the lotto7 support team at support at lotto7.co. We may need to verify your identity before acting on any request.

lotto7 retains personal data for as long as is necessary to provide our services, comply with legal and regulatory obligations, resolve disputes, and enforce our agreements. Account data is generally retained for the duration of your active membership and for a defined period thereafter to satisfy anti-money laundering and responsible gaming record-keeping requirements applicable in the Philippines. Financial transaction records may be retained for longer periods where required by law. When data is no longer required, it is securely deleted or anonymised in a manner that prevents re-identification. If you close your lotto7 account, we will process your erasure request in accordance with our legal obligations and inform you of any data we are required to retain and the reason for doing so.

The lotto7 website uses cookies and similar technologies to improve your browsing experience, remember your preferences, and help us understand how Philippine players use our platform. Essential cookies are necessary for the site to function correctly and cannot be disabled. Analytical cookies help us measure platform performance and identify areas for improvement; these can be managed through your browser settings. We do not use third-party advertising cookies or share cookie data with external advertising networks. You can control or delete cookies at any time through your browser's privacy settings, though disabling essential cookies may affect your ability to log in or use certain platform features. By continuing to use the lotto7 platform, you consent to the use of cookies as described in this section.

If you have any questions, concerns, or complaints about how lotto7 handles your personal information, please contact our support team at support at lotto7.co. We aim to respond to all privacy-related queries within five business days. If you are not satisfied with our response, you have the right to escalate your complaint to the appropriate data privacy authority in the Philippines. For general questions about your account, platform features, or payments, the FAQ page covers the most common topics in clear Philippine English. If you wish to review the broader rules governing your use of lotto7, please refer to the Terms and Conditions page.